Privacy Policy

Privacy Policy
Last updated: 15-Apr-2025

This Privacy Policy explains how Terra Keramika, obrt za proizvodnju, usluge i trgovinu, vl. Tea Radić (hereinafter: “Terra Keramika”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.terrakeramika.hr.

We are committed to protecting your privacy and handling your data in a transparent and secure manner.

1. Data Controller

Business Name: Terra Keramika, obrt za proizvodnju, usluge i trgovinu
Owner: Tea Radić
Address: Marina Getaldića 21, 21000 Split, Croatia
OIB: 5110427642
Email: teasculptress@gmail.com

2. What Data We Collect

When you use our webshop, we may collect the following information:

A) Information You Provide to Us:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via Shopify Payments – we do not store credit card details)
Custom order notes

B) Automatically Collected Data:

IP address
Device type and browser
Pages visited and time spent on the site
Referral source (how you arrived at our website)

3. How We Use Your Data

We collect and process your data for the following purposes:

To process and deliver your orders
To provide customer support
To send order confirmations, shipping updates, or relevant transactional emails
To improve our webshop and user experience
To comply with legal obligations (e.g. for issuing invoices)
To prevent fraud and secure our platform

4. Legal Basis for Processing

We process your data based on:

Contractual necessity – to fulfill your order
Legal obligation – for accounting and tax records
Legitimate interest – to improve services, ensure security, and analyze performance
Consent – where applicable (e.g., newsletter subscriptions)

5. Data Sharing

We may share your personal data with:

Service providers such as Shopify (website and payment platform), delivery services, or IT support
Legal authorities if required to do so by law

All third-party service providers are GDPR-compliant and only process data as necessary to provide services to us.

6. Data Retention

We retain your data:

For as long as necessary to complete your order and provide customer service
For up to 11 years to meet Croatian accounting and legal requirements (e.g. invoices)
For marketing purposes only with your consent, and until you unsubscribe

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your data
Correct inaccurate data
Request deletion of your data (unless we are legally obligated to keep it)
Restrict or object to processing
Withdraw consent (where processing is based on consent)
File a complaint with the Croatian Personal Data Protection Agency (AZOP)

To exercise any of these rights, contact us at [Insert contact email].

8. Cookies

Our website uses cookies to:

Enable website functionality
Track website usage (analytics)
Improve your user experience

You can manage your cookie preferences through your browser settings.

9. Data Security

We take all necessary technical and organizational measures to protect your personal data, including:

SSL encryption
Secure payment gateways (Shopify Payments)
Access control and regular monitoring

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

11. Contact

If you have any questions or concerns regarding this policy or your data, contact us at:

📧 teasculptress@gmail.com
📍 Terra Keramika – Marina Getaldića 21, 21000 Split, Croatia